• IT Analyst I

    Job Locations US-TX-Pecos
    Posted Date 1 month ago(4/25/2018 9:32 AM)
    Requisition ID
    2018-5278
    # of Openings
    1
    Category
    Information Technology
  • Company Overview

    Apache Corporation is one of the world's premier independent oil and gas producers.  The company has a six-decade record of profitable growth, and is differentiated by its strong core values, entrepreneurial spirit, and operational focus.

    Key Duties/Responsibilities

    The IT Analyst I is responsible for providing high quality Tier I and II support for Delaware Basin Region employees and contractors in the Pecos, Texas field office location.

     

    Responsibilities:

     

    • Candidate will be responsible for providing courteous and efficient technical support to customers using the application Service-Now to manage end-user support requests.
    • Work and collaborate regional IT team and our corporate IT support teams.
    • Perform technical troubleshooting for software and hardware issues in a Windows 7 and Windows 10 environment, including Office 2016, Microsoft Skype for Business, Citrix and industry related software.
    • Perform configuration, deployment and troubleshooting of hardware:
      • Laptops, desktops, workstations, VOIP phones
      • Copiers, printers, plotters
      • Mobile devices
    • Provide assistance in troubleshooting network/communications issues
      • LAN, WAN, Wireless, Radio communications
    • Provide assistance and support for audio and video conferences
    • Develop and document IT procedures
    • Travel to field offices for support and training as necessary
    • Work as part of an on-call rotation

    Job Qualifications

    Job Qualifications

    Qualifications:

    • Bachelors’ degree preferred in Information Technology or related field
    • Computer software and hardware certifications a plus
    • Strong interpersonal and communication skills
    • Excellent organizational and time management skills

    Skills Required:

    • Must have thorough understanding of PC hardware, operating systems, applications and their interaction
    • Candidate must have experience supporting:
      • Windows 7, Windows 10
      • MS Office Suite, Internet Explorer
      • Applications in a Citrix environment
    • Basic understanding of networking, TCP/IP

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