IT Customer Support Analyst II

US-TX-Midland
2 weeks ago
Requisition ID
2017-4770
# of Openings
1
Category
Information Technology

Company Overview

Apache Corporation is one of the world's leading independent oil and gas producers. The company has a six-decade record of profitable growth, and is differentiated by its #1 position around the world, entrepreneurial culture and deep operational focus.

Key Duties/Responsibilities

The IT Customer Support Analyst II is responsible for providing high quality Tier I and II support for Permian Region employees and contractors in the Midland office and Permian area field office locations.

 

Responsibilities:

 

  • Candidate will be responsible for providing courteous and efficient technical support to customers using the application Service-Now to manage end-user support requests.
  • Work and collaborate regional IT team and our corporate IT support teams.
  • Perform technical troubleshooting for software and hardware issues in a Windows 7 and Windows 10 environment, including Office 2016, Microsoft Skype for Business, Citrix and industry related software.
  • Perform configuration, deployment and troubleshooting of hardware:
    • Laptops, desktops, workstations, VOIP phones
    • Copiers, printers, plotters
    • Mobile devices
  • Provide assistance in troubleshooting network/communications issues
    • LAN, WAN, Wireless, Radio communications
  • Provide assistance and support for audio and video conferences
  • Develop and document IT procedures
  • Travel to field offices for support and training as necessary
  • Work as part of an on-call rotation

Job Qualifications

Job Qualifications

Qualifications:

  • Bachelors’ degree in Information Technology or related field
  • Computer software and hardware certifications a plus
  • Strong interpersonal and communication skills
  • Excellent organizational and time management skills

Skills Required:

  • Must have thorough understanding of PC hardware, operating systems, applications and their interaction
  • Candidate must have experience supporting:
    • Windows 7, Windows 10
    • MS Office Suite, Internet Explorer
    • Applications in a Citrix environment
  • Basic understanding of networking, TCP/IP

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